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FAQs

1. Do I have to register an account to place an order?

No, you don't need it. We also support ordering in guest mode.

 

2. How do I place an order?

Simply choose your color/size/option from the dropdown menu on the product page, then click the "Add To Cart" OR "Buy it Now" button and proceed to checkout.

 

3. What currency is used on Elebrilliant.com?

All of our prices displayed on our website are in USD (US Dollars). If your credit card is based in another currency, your order total will be calculated in accordance with the daily exchange rate of the date your card issues & processes the transaction.

 

4. What type of Payments do you accept?

Elebrilliant.com supports Paypal payment methods. We also accept credit/debit cards supported by PayPal as payment methods.

 

5. Do you ship internationally?

We sure do! We ship thousands of products worldwide each day and have many happy customers in every corner of the globe. The detailed content can be found in our transportation policy.

 

6. I did not apply the coupon code. What can I do?

Discount codes are not applied automatically and need to be entered during the checkout process. Unfortunately, a coupon code cannot be applied after you have completed the processing of your order. We want you to get those savings, so please be sure to remember to apply your code before finalizing your purchase. Please note that coupon codes can not be combined. Only (1) coupon per order can be applied. Coupon codes are received by email and must be used within the timeframe mentioned.

 

7. Can I cancel or make changes to my order?

CANCELLATIONS: If you want to cancel the order, please contact [email protected] as soon as possible. Because once we ship, we will not be able to cancel the order. We usually ship the order within 1-3 business days.

CHANGES: We process orders within 1-3 business days they are placed and changes can only be made up until then. If you notice a typo in the shipping address after you receive your confirmation, please contact us immediately at [email protected] and we will do our best to accommodate the change for you, but we cannot make any promises. Once your order has been forwarded to our fulfillment center, we no longer have the ability to make changes to the order.

 

8. Has my order shipped?

Follow the link in your order confirmation email, or log in to your account to view your order status.

Click Here to Shipping Information

 

9. Could I track my order?

All our orders are tracked online by logistics. To maximize the protection of customers' interests and reduce the loss of logistics lost parts. Customers can consult our customer service via email to inquire about our customer service.

Click Here to Track Your Order

 

10. What is your return policy?

If the item(s) arrives damaged or is not working, kindly follow the warranty process and contact us via [email protected] for a return within 7 days of the order being received. After returning the product to the address provided by our Support Center, we can send you a new item free of charge (we will reimburse you the return shipping cost), or you can choose to receive a full refund.

Click Here to Refund Policy

 

11.I Have a Problem with the Order, Who Can I Contact?

Please kindly send an email to [email protected]. We will get back to you shortly.